Improvement and Operations go hand in hand. A good operations manager will make sure that shipments go out on time. Great operation managers will make sure those shipments go out on time and work to improve the organization overall.
Operations managers will look to improve via costs, quality, customer satisfaction. This can often be done by understanding the value the organization brings to its customers.
They will understand what the customer values, how the organization delivers that value, and what elements they need to manage to ensure consistent delivery. Understanding this principle helps guide us to find the best possible candidate.