Help Desk Technician

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Now as much as you may think, help desk technicians do a lot more than just reset your email password. A help desk technician is a professional problem solver. Yes, they do help reset passwords but if that pesky program isn't working correctly, you will often call tech support. 

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The first level help desk technician will do basic troubleshooting and if they are unable to solve your problem they could escalate it to a developer team. 

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Someone who is polished is key because they will likely work with internal and/or external customers. They will need to listen and make sure they adequately address the user's problems. They will need to document every step they have taken to solve the problem.